User Data Deletion

1. What data is deleted

Account data: name, email and login credentials.

Business data: your company, product and campaign information.

Connected networks: access tokens for your Facebook/Instagram pages, as well as comments, messages and metrics we stored to provide the service.

Generated content: posts, ads and replies created by the platform for your account.

2. Option A: disconnect the app from Facebook

If you connected your Facebook or Instagram pages, you can revoke access and request deletion of the data the app received from Meta:

1) On Facebook, go to Settings & Privacy → Settings → Business Integrations.

2) Find “ImpulsIA” (social-media) and select it.

3) Click Remove and check the option to delete the data the app received.

When Meta processes that request it notifies us and we delete the data associated with your Facebook user. You will receive a confirmation code identifying your request: to check its status, email contacto@impulsia.mx quoting that code and we will reply with the actual status.

3. Option B: request it by email

Email us at contacto@impulsia.mx with the subject “Data deletion”, from the email address associated with your ImpulsIA account.

Tell us whether you want to delete your entire account or only the connected-network data. We will confirm receipt and process the request.

4. Timelines and exceptions

Deleting personal data is the right of cancellation provided for in the Law. We respond within a maximum of 20 business days and, where applicable, act on it within the following 15 business days, under article 32 of the Law. This is the same deadline stated in our Privacy Notice.

We may retain certain information where required by law (for example, billing records) or to resolve disputes. That information is no longer used for any other purpose.

5. Contact

Questions about this process? Email us at contacto@impulsia.mx.